Refund policy

Refund, Return & Cancellation Policy

We strive to provide a pleasant, transparent, and reliable shopping experience. This policy explains the terms for order cancellation, returns, exchanges, and refunds on our website.

🛍️ Order Cancellation

In accordance with consumer protection laws, you may cancel your purchase within 14 days from the date you receive the product or from the date you receive the transaction details — whichever is later.

Cancellation must be made in writing via email or through the contact methods listed on our website.

📦 Return Conditions

To be eligible for a refund, the item must:

Be new and unused
Be in its original packaging
Be undamaged and unaltered
Include proof of purchase

🚫 Exclusions

Returns or cancellations will not be accepted for:

Used products
Products damaged after delivery
Customized or personalized items (if applicable)
Items purchased during special promotions or sales (unless stated otherwise)

💳 Refunds

After receiving and inspecting the returned item:

A refund will be issued to the original payment method
The refund will be processed within 14 business days
Shipping fees are non-refundable, except in cases of defect or error on our part

🚚 Shipping Costs

Return shipping costs are the responsibility of the customer
If the return is due to a defective product or our mistake, we will cover the return shipping costs